21 ways to improve your communication skills
1. Know when to shut up. Remember, you’re not on stage. Don’t try to be the perfect person on the phone, because you’re not.
2. Ask ‘What do you mean?’ before you say ‘That’s not what I’m saying!’
3. Talk slowly, speak clearly. This will help you think before you speak.
4. Do you really want to hear you? Think about it before you speak.
5. Speak the way you would speak to a friend.
6. Use a conversational tone.
7. Use an engaging voice.
8. Be expressive.
9. Speak with body language. Speak up and be lively.
10. Speak with enthusiasm.
11. Forgive yourself when you have an off-day.
12. Remember that everyone has bad days. No one is perfect, so you can’t expect the other person to be perfect.
13. Don’t make people feel bad when you’re not being your best self.
14. Being great on the phone is more than making eye contact and not forgetting your words.
15. Write it down and rehearse your script.
16. Use multiple modes of communication.
17. Work through it. Don’t just suck it up and tough it out.
18. Give yourself a break. You’re trying your best and you can’t be perfect.
19. If you’re unsure about what you should have said, try your best to be a good listener and then say something.
20. Remember your goal is to deliver a compelling and helpful message.
21. If you have difficulty asking questions or talking about emotions, look for a manager or someone with whom you feel comfortable.
Remember the facts but you need to manage how you look at them.
Growth Best
Samarth Harsh
www.growthbest.com
8899788887
